After the highs of thinking good things about our technology (a craft show in Adelaide run remotely and fully integrated to our inventory database server plus adding exciting new books with enhanced features to the database and online), there comes the ugly reality.
Never think technology is actually on your side! In the last week, we have been invaded by a very nasty virus that has crippled our server and made life extremely stressful. Thanks to excellent support from our good friends at LIV IT, we managed a work-around to put together the December catalogues over the weekend and will be mailing on schedule this Friday – an early thank you to Highway Press and their mailing houseso please, please, please…!
Hopefully we will be back to some semblance of normality on the technology front by Monday as well and should have the December PDF catalogues online soon after that.
Thankfully, the web site order function is working brilliantly, but a few minor gremlins are appearing mainly related to images. Again, these should be cleaned up shortly.
Amazingly, we are processing and dispatching orders with the usual same day service, but will be relieved when the makeshift process needed to achieve this has reverted to our excellent systems.
By the way, the virus is rumoured to have come from the “Russian Mafia” which is a bit of an oxymoron, I would have thought. Getting the problem fixed is the first priority then we need to find out how it happened. The lesson is to be even more vigilant with protection measures – you might think about your own situation!